To check if your returned item has been received by us you can track your parcel here:
UK returns - CollectPlus Tracking
International - DHL Tracking
Once the products have been returned, they will be inspected, including any original packaging and labels, to ensure they comply with our returns policy. Your refund will be credited to the original payment method.
Refunds are usually issued within 1 working day, but please allow up to 3 working days before contacting us about your return as this can be a little longer at peak times.
Refunds are confirmed with an email sent to the email address that your order was placed with.
The price you are refunded may be reduced to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop, for example, you have torn, spoiled or damaged the product.
Any shipping fees incurred when you ordered the products are non-refundable.
Please note that it may take up to 14 days for your bank to credit your account.
To speak to one of our support team please contact us through our contact form here - Contact
Shop the best of local - Atterley.com