You have 14 days from receiving your original order to return products to us. All returned items must comply with our returns policy:
- All items must be returned new, unworn, unwashed, undamaged, unsoiled and in a resalable condition.
- All items must be returned with all original garment tags and security tags and labels still attached. If such tags are removed, then the returned product will not comply with this policy and a refund will not be processed.
- Footwear and accessories must be returned with the original branded boxes. Shoe boxes must be placed inside a protective outer box for shipping, where provided dust bags must also be included.
- When trying on footwear, please take care not to mark the soles or damage the shoe box.
- Lingerie and swimwear items must only be tried on over your own undergarments and must be returned with the hygiene seals attached. We will not accept any returns that have been worn or are soiled.
- Please handle all light-coloured bags and clothing carefully when trying on and deciding whether to keep the product as dark clothing, such as dark-coloured jeans, may transfer dye to lighter-coloured items.
- We do not accept returns of earrings of any kind.
- For the safety of our customers, please note that all protective face masks are non-refundable.
We strongly advise that you check all products thoroughly on receipt before removing any attached tags and before disposing of any original packaging.
To speak to one of our support team please contact us through our contact form here - Contact
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